Refund policy

Return and Refund Policy

Returns

• 7-Day Return Window: You have 7 days after receiving your item to request a return.

• Eligibility Requirements:

  • Item must be unused, unworn, with original tags and packaging.

  • Proof of purchase (receipt/order confirmation) required.

• How to Start a Return: Contact us at info@efegg.com for approval.

  • Unauthorized returns (sent without approval) will not be accepted.

• Return Shipping:

  • For approved returns, we’ll email you a prepaid return label and instructions.

  • International customers: Returns may take longer to process.

Damages & Issues

• Report Immediately: Contact us within 48 hours of delivery if:

  • Item is damaged, defective, or incorrect.

• Non-Returnable Items:

  • Perishable goods (food, flowers, plants).

  • Custom/personalized products.

  • Personal care items (beauty, skincare).

  • Hazardous materials (flammables, gases).

  • Sale items or gift cards (final sale).

Exchanges

• Process: Return your original item first. Once approved, place a new order.

• No direct exchanges to minimize processing time.

EU 3-Day Cooling-Off Period

• Applies only to EU shipments.

• You may cancel/return orders within 3 days for any reason.

• Same condition requirements apply (unused, with tags/packaging).

Refunds

• Timeline:

  • Refunds processed within 10 business days after we inspect returned items.

  • Bank processing may add 3–5 extra days.

• Delays? Contact us if refund isn’t posted after 15 business days.